FAQ

How can I check my order status?

Here's how it works:

Order Confirmation: You'll receive an email confirming your order details shortly after placing it.

Order Shipped: Once your order ships, you'll get another email with tracking information, allowing you to track your package in real-time.

This means you'll stay informed about your order's progress every step of the way, without needing to log in to your account! Just keep an eye on your email for updates.

Can I modify or cancel my order?

While we can't modify orders once submitted, you can still cancel by emailing Support@viccibeauty.com. We'll do our best to accommodate your request.

What payment methods do you accept for Vicci Beauty purchases?

For a smooth checkout experience, Vicci Beauty accepts a variety of secure payment methods:

  • Credit and debit cards: We accept all major credit and debit cards from trusted networks like Visa, Mastercard, Discover, and American Express.
  • Digital wallets: Enjoy the ease and security of digital wallets like PayPal and Apple Pay.

What is your return Policy?

We want you to absolutely love your Vicci Beauty products! If, for any reason, you're not completely satisfied, we offer hassle-free returns or exchanges within 60 days of purchase.

For all the details and any additional questions, our friendly customer service team is happy to help! Simply reach out, and we'll ensure a smooth resolution.

Please note: This offer excludes free gift promotions.

 What is the cost of Shipping?

At Vicci Beauty, we prioritize clear communication and efficient delivery. Here's what you can expect:

Shipping Rates:

  • Standard: $4.95 flat rate, delivered within 4-8 business days.
  • Express: $14.95 flat rate, delivered within 1-3 business days.

Transparent Pricing:

As a smaller company, we don't have access to the discounted shipping rates that larger corporations do. Therefore, we choose to show the separate cost of shipping instead of incorporating it into our product prices. This allows you to see the full picture upfront, making informed decisions.

Order Processing:

We understand your eagerness to receive your order! Rest assured, we process and ship orders as quickly as possible. We also constantly monitor for any unexpected delays and update delivery estimates on our checkout page to keep you informed.

Tracking Information:

You'll receive a tracking number as soon as your order ships, empowering you to follow its journey every step of the way.

When will my Order Ship?

Order Processing and Shipping at Vicci Beauty:

Standard Processing Time: 1-2 business days for your order to be processed and shipped.

Delivery Time: After processing, please allow the full estimated delivery window (as chosen at checkout) for your order to arrive.

Holiday Season: During peak periods like the holiday season, order processing might take up to 5 business days. We appreciate your patience and understanding.

We strive to get your Vicci Beauty products in your hands as quickly as possible. Thank you for choosing us!

Do you ship outside of the United States?

We're excited to offer international shipping to many regions outside the US!

Shipping Costs:

  • We do not offer a flat rate for international shipping, as costs vary by location.
  • You can review the total cost, including shipping fees, before completing your order.

Import Duties and Taxes:

  • Please note: Customers outside the US will be responsible for any applicable import duties, taxes, and customs fees determined by their local government.
  • These charges may be collected at checkout for certain countries.
  • Review all messages at checkout carefully to understand whether duties and taxes are pre-paid or due to the carrier upon delivery.

Delivery Estimates:

  • Orders typically ship from the US and arrive at most international destinations within two weeks.
  • Since these estimates are general, we recommend checking with your local postal service for more specific information.

Important Information:

  • Vicci Beauty cannot estimate import-related costs, as they are set by your local government.
  • We cannot offer refunds on international orders refused due to unpaid import fees or customs holds.

We appreciate your understanding and look forward to bringing Vicci Beauty products to you!

Product Faq

Are Vicci Beauty products cruelty-free?

All Vicci Beauty products are cruelty-free.

Do Vicci Beauty  products contain gluten?

All Vicci Beauty products are formulated without gluten. They are not manufactured in gluten-free facilities.

Where are Vicci Beauty’s products made?

Vicci Beauty products are developed and produced in the United States, Canada and Germany.

Do you offer samples of Vicci Beauty products?

We occasionally offer samples of select products through promotions or with purchases. You can check the Vicci Beauty website or social media pages for current sample offers.