Order & Shipping FAQs

How can I check my order status?

You’ll stay updated throughout the process! Here’s how it works:

  • Order Confirmation: Right after placing your order, you'll receive a confirmation email with all the details.
  • Order Shipped: Once your order ships, you’ll get another email with real-time tracking information.

You don’t need to log into your account—just keep an eye on your inbox for updates!

Can I modify or cancel my order?

While we can't modify orders once they're submitted, you can cancel them by emailing us at support@viccibeauty.com.

We’ll do our best to accommodate your request before the order ships.

What payment methods do you accept?

We offer a variety of secure payment options for your convenience:

  • Credit and Debit Cards: We accept Visa, Mastercard, Discover, and American Express.

Digital Wallets: You can use PayPal and Apple Pay for a fast, secure checkout.

What is your return policy?

We want you to love your Vicci Beauty products! If you’re not completely satisfied, we offer hassle-free returns or exchanges within 60 days of purchase. For more details, check out our Returns Page or contact our customer service team at support@viccibeauty.com.

Please note: Free gift promotions are excluded from returns.

What is the cost of shipping?

We aim to offer transparent shipping rates:

  • Standard Shipping: $4.95 (4-8 business days)
  • Express Shipping: $14.95 (1-3 business days)

We believe in showing you the shipping cost separately, so you know exactly what you’re paying for, without hidden fees.

When will my order ship?

  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Time: Shipping times depend on your selected shipping option. During peak seasons, processing may take up to 5 business days.

We work hard to get your Vicci Beauty products to you as quickly as possible!

Do you ship internationally?

Yes! We’re thrilled to offer international shipping to many regions.

  • Shipping Costs: These vary by location and will be shown at checkout.
  • Import Duties and Taxes: International customers are responsible for any local duties, taxes, and customs fees. Review your order carefully to see if these fees are pre-paid or due upon delivery.

Please note: We can’t refund orders refused due to unpaid customs or import fees.

Product FAQs

Are Vicci Beauty products cruelty-free?

Yes! All of our products are cruelty-free.

Do Vicci Beauty products contain gluten?

Our products are formulated without gluten, but they are not produced in gluten-free facilities.

Where are Vicci Beauty’s products made?

Our products are developed and manufactured in the United States, Canada, and Germany.

Do you offer samples of Vicci Beauty products?

We occasionally offer samples with purchases or as part of special promotions. Stay updated on current offers by visiting our website or following us on social media!